All cancellations must be made by letter, fax or email. In conformity with business practices
within the Icelandic travel industry, the Travel Agent is obliged to charge cancellation fees to
passanger(s) as follows:

Cancellation Charges
The confirmation fee differs regarding the type of tour you are choosing:

Thule Trails reserves the right to keep the below confirmation fee to cover costs, if clients do
formally cancel their participation within ten months of departure:

● Over night tours summer 20%
● Over night tours winter 25%
● Greenland tours 30%
● 50% of tour price, if cancelled formally 8 – 21 days prior to departure
● 75% of tour price, if cancelled formally 2 – 7 days prior to departure, and
● 100% of tour price, if cancelled formally within 2 days prior to departure.

Change fee : if one requests changes to premade packages (i.e. selfguided packages), such as
adding nights into the program, changing hotels or dates a change fee of USD 100 will be
charged. Please note that there is no fee for booking additional nights in Reykjavík before or
after tour/package.

Last minute change fee : if a confirmed service is changed less than two weeks prior to arrival of
the client, change fee of USD 100 will be charged.

Last minute booking fee : a last minute booking fee of USD 100 will apply to all bookings
requested within two weeks of client´s arrival. This fee will apply to bookings for selfguided
packages and countryside accommodation. This however does not guarantee confirmation and
will therefore only be charged for confirmed bookings.

Currency: All prices are charged in Icelandic krona (ISK) according to Visa currency conversion at the Sparisjóður S-Þingeyinga bank in Iceland. 

We advise all our clients to have insurance.

Validity of prices
All rates quoted or shown in our tariffs are based on current purchasing prices in Iceland. Thule
Trails reserve the right to change prices already quoted or published in our price lists without
notice in the event of currency fluctuation, government taxes, or due to any other cost increases
that are outside our control.

Any eventual changes in rates will not be made with less than 8 weeks’ notice prior to arrival.
After the invoice has been issued the price is guaranteed against any surcharge, unless an
increase is due to government laws or currency changes. Thule Trails will absorb an amount
equivalent to 5% of the package price. Amounts that exceed the 5% will be charged and clients
will be entitled to cancel their booking with a full refund if the surcharge exceeds 10%.

All complaints must reach THULE TRAILS within 5 days from departure from Iceland.
Otherwise possible compensation is not valid.

Note: THULE TRAILS reserves the right to alter tours and itineraries due to weather or road
conditions. All programs can be changed or cancelled at any moment during the trip to assure
the safety of clients and staff of Thule Trails. No responsability is accepted for losses, expenses
due to delays, changes of flights, o rother services because of strikes, accidents, sickness,
damage, negligence, weather, war, changes in schedules, or other similar causes. Thule Trails
does not assume responsibility for accidents or death that can be traced to the participant’s
negligence, acts of third parties or exterior circumstances such as weather, natural occurrences,
war or other similar causes.